Return & Refund Policy
We want you to love your purchase! If something isn’t right, you can return it within 15 days of receiving your order.
Eligibility for Returns & Refunds
To qualify:
Your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging.
A receipt or proof of purchase is required.
Unfortunately, we do not accept returns on sale items or gift cards.
How to Start a Return
To request a return, email us at hamzaukstore00@gmail.com
within 15 days of receiving your item.
Once your request is approved, we’ll provide:
A return shipping label, and
Clear instructions on how and where to send your package.
Items returned without prior approval will not be accepted.
Returns must be sent to: [INSERT RETURN ADDRESS].
Damaged, Wrong, or Defective Items
Please inspect your order immediately upon delivery. If your item is defective, damaged, or you received the wrong product, contact us right away so we can evaluate and resolve the issue promptly.
Exceptions / Non-Returnable Items
Some products cannot be returned, including:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
If you’re unsure about your specific item, please reach out to us.
Refund Process
Once we receive and inspect your return, we’ll notify you whether your refund is approved.
If approved:
Refunds are issued to your original payment method within 10 business days.
Your bank or credit card provider may take extra time to post the refund.
If more than 15 business days have passed since refund approval, please contact us at hamzaukstore00@gmail.com
.
Exchanges
The fastest way to get the item you want is to return your current item. Once the return is accepted, place a new order for the replacement.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days without justification. The item must meet the same return conditions listed above.
