Shipping policy

📦 Shipping Policy — Hamzauk Store

Welcome to Hamzauk Store! Humari koshish hai ke aapko aapka order tezi, mehfooz aur araam se pohcha diya jaye. Neeche hamari shipping terms aur contact details diye gaye hain — barah-e-karam dhyaan se parhein.

🚚 1. Order Processing

  • Hum aapke order ko 24–48 hours ke andar process kar dete hain once payment/confirmation mil jaye.

  • Processing mein public holidays aur weekends ko include nahi kiya jata.

🚚 2. Delivery Time

  • Major Cities (e.g., Karachi, Lahore, Islamabad, Faisalabad): 3–7 working days.

  • Remote Areas: 5–10 working days (location aur courier service par depend karta hai).

  • Delivery days mein Sundays ya public holidays shamil nahi hote.

💸 3. Shipping Charges & Discounts

  • Free Shipping — Hamzauk Store sabhi orders par free shipping provide karta hai.

  • 10% Discount — Agar aapka order PKR 5,000 ya us se zyada ho to 10% discount order amount par automatically checkout par apply ho jayega.

  • (Discount aur free shipping ka final amount checkout page par aapko dikh jayega before placing the order.)

🔁 4. Cash on Delivery (COD) & Returns

  • Hum Cash on Delivery (COD) Pakistan ke andar offer karte hain.

  • Courier delivery team aam tor par do attempts karti hai. Agar delivery attempts fail ho jate hain to parcel return ho kar hamare paas aa sakta hai — is surat mein hum aapko contact karenge.

🔍 5. Order Tracking

  • Jab parcel dispatch ho jayega to aapko tracking number SMS ya email par bhej diya jayega.

  • Aap tracking link/courier website par jaa kar apna parcel track kar sakte hain. Agar koi masla ho to humari support team se rabta karein.

⚠️ 6. Delays & Liability

  • Kabhi kabhi delivery delays ho sakte hain due to weather, courier problems, ya public holidays. Hamzauk Store courier ki taraf se honay wali unexpected delays ke liye zimmedar nahi hota, magar hum poori koshish karenge ke aapka masla jaldi hal ho.

  • Agar parcel lost ho jaye to hum courier ke sath coordinate kar ke issue resolve karne mein madad karenge.

📞 7. Contact & Support (Always Open)

  • Phone / WhatsApp: +92 319 5019866

  • Email: hamzaukstore00@gmail.com

  • Working Hours: Always open — aap kabhi bhi contact kar sakte hain; response time business hours mein faster hota hai.

✅ Note

  • Plz apna shipping address aur contact number place karte waqt barabar likhein taake delivery mein koi dikkat na ho.